NDIS Worker Orientation Module: What to Do While the Online Course Is Offline

This article is general information only. It does not take account of any particular worker’s or provider’s circumstances. It sets out the position stated on the NDIS Quality and Safeguards Commission’s worker training portal page, last updated 10 November 2026. That position may change, and the Commission’s page should be checked for the current statement before any step is taken.

1. Scope and status

The Commission’s online NDIS worker orientation module is temporarily unavailable. This article records what the Commission says about the module, about the interim version it has published, and about the evidence of completion that a worker may be asked to produce. It does not cover worker screening, which is a separate matter.

2. Who the module is for

The Commission states that the module helps all new and existing NDIS workers. Its NDIS Code of Conduct page adds that the module is useful for all workers, and mandatory for staff of registered NDIS providers. This article does not extend either statement to particular roles or to volunteers. A worker unsure whether the module applies to them should ask their employer or the Commission.

3. What the module covers

The Commission describes a course with an estimated completion time of 60 minutes. It is made up of four modules, completed in order, on the following topics:

1. what the NDIS is and why it exists;
2. the role of human rights;
3. worker responsibilities under the Code of Conduct; and
4. the role of the Commission.

According to the interim document, each module closes with a short summary of the worker’s role and some reflective questions.

4. What is offline, and what the Commission says to do

The online version of the worker orientation module is offline for a period in late 2026. The Commission makes the following statements, set out here in the order in which it gives them:

1. Workers can complete the worker orientation module through a request-access form, at their own pace. A certificate is shown on screen on completion and is also emailed.
2. An interim version of the module has been published for use while the online module is offline.
3. A worker who completes the interim version will not need to complete the online version when it becomes available.
4. Once the online version is available, the interim version is no longer to be used.

This article adds no step to that list. The form, the interim document and the portal page are all on the Commission’s website, and the Commission is the authority on how each is used.

5. Past certificates

The Commission states that it will provide updates on access to certificates from the module as completed in the past. The page says no more than that. A worker who holds an earlier certificate should look to the Commission for those updates. Statements published by other organisations, including statements about how long a certificate remains valid or whether it moves between employers, are not on the Commission pages relied upon here and are not repeated.

6. What an employer may ask for

The interim document states that providers may request evidence of completion as part of worker induction and compliance processes. It also states that workers should keep evidence of completion, in accordance with their organisation’s onboarding and record-keeping requirements. The organisation’s own requirements therefore govern what is asked for and in what form. A worker should confirm those requirements with the organisation rather than assume them.

7. Where the guidance differs from older pages

Some earlier pages describe a longer course and a different list of topics. The Commission’s page last updated 10 November 2026 describes a course of 60 minutes and the four topics listed in clause 3. Where an older page and the Commission’s current page differ, the Commission’s current page is the one relied upon here, since the Commission is the body that issues the module.

What to keep on file

A worker completing the module, in either version, may find it useful to keep three items together:

1. the date on which the module was completed;
2. the version completed, whether the interim version or the online version; and
3. the Commission’s confirmation, or whichever evidence the organisation asks for.

These items follow from the Commission’s statement that evidence of completion should be kept in line with the organisation’s requirements. They are not a substitute for those requirements. The Commission’s worker training portal page should be checked for the current position before any step is taken, and this article should be read as accurate only to the date shown above.

Sources: NDIS Quality and Safeguards Commission, “NDIS Commission worker training portal” (https://www.ndiscommission.gov.au/workforce/online-training-modules/ndis-commission-worker-training-portal); NDIS Quality and Safeguards Commission, “Worker orientation module: interim version” (https://www.ndiscommission.gov.au/sites/default/files/2026-11/Worker-orientation-module-Nov2026-PDF.pdf); NDIS Quality and Safeguards Commission, “NDIS Code of Conduct” (https://www.ndiscommission.gov.au/rules-and-standards/ndis-code-conduct)